Refund Policy
- 1. Definitions
- Retailer: A local merchant or point-of-sale partner who provides JustForPay’s banking and documentation services directly to end-customers.
- Distributor: An entity (regional hub or aggregator) that supplies services, devices, training, or marketing materials to Retailers on behalf of JustForPay.
- Activation Fee: One-time charge collected from Retailers or Distributors to cover onboarding, hardware provisioning, and system setup.
- Transaction Fee: Per-transaction or percentage-based fee collected on each financial or documentation transaction processed.
- 2. Service Activation fee Refund Policy
- (i) Customer is liable to get partial or full refund of the amount with in 24 hrs after purchasing the services.
- (ii) No Refund on Service Activation Charges: Once the service is activated and initial setup has begun, activation charges are non-refundable under any circumstances.
- (iii) The amount will not be refunded, if customer have purchased the services and already passed the 15 days refund policy and now don't want those services.
- 3. Limits on Transaction Fee Refunds
- (i)Transaction Disputes: End-customers or Retailers raising legitimate disputes (e.g., double-billing, system errors) must submit a claim within 15 days of the transaction date. Verified disputes will be refunded in full, and corresponding Transaction Fees will be credited back to the Retailer’s or Distributor’s account.
- (ii)Monthly Minimums: If your agreement includes a Monthly Minimum Transaction Volume, shortfall penalties or credits are handled per your Distributor/Retailer contract; these are not refundable beyond mutual or arbitration-driven adjustments.
- Procedure for Claiming a Refund and Communication Validity
- (i) Send a written request to support@justforpay.in
- (ii) All communication done on email or in written about refund will considered as final and should include all the details related to payment, retailer/distributor Id, date of transaction or payment, and Detailed reason for refund.
- (iii) All refund requests, transaction disputes, service cancellations, or any other official correspondence must be sent from the registered email ID associated with the Retailer’s or Distributor’s JustForPay account.
- (iv) Any emails sent from unregistered or personal email addresses will not be accepted or processed under this policy.
- Review, Verification & Resolution:
- (i) Our team will acknowledge receipt within 2 business days and complete verification within 10 business days.
- (ii)Approved refunds will be processed within 7 business days of approval, credited to the original payment method.
- (iii)In case a refund request is rejected, JustForPay will share a detailed explanation with supporting evidence, clearly outlining the reasons for the rejection to maintain transparency and client trust.
- Note: customer is accepting terms & condition and refund policy while registering with us.