Retailer: A local merchant or point-of-sale partner who provides JustForPay’s banking and documentation services directly to end-customers.
Distributor: An entity (regional hub or aggregator) that supplies services, devices, training, or marketing materials to Retailers on behalf of JustForPay.
Activation Fee: One-time charge collected from Retailers or Distributors to cover onboarding, hardware provisioning, and system setup.
Transaction Fee: Per-transaction or percentage-based fee collected on each financial or documentation transaction processed.
2. Service Activation fee Refund Policy
(i) Customer is liable to get partial or full refund of the amount with in 24 hrs after purchasing the services.
(ii) No Refund on Service Activation Charges: Once the service is activated and initial setup has begun, activation charges are non-refundable under any circumstances.
3. Limits on Transaction Fee Refunds
(i)Transaction Disputes: End-customers or Retailers raising legitimate disputes (e.g., double-billing, system errors) must submit a claim within 15 days of the transaction date. Verified disputes will be refunded in full, and corresponding Transaction Fees will be credited back to the Retailer’s or Distributor’s account.
(ii)Monthly Minimums: If your agreement includes a Monthly Minimum Transaction Volume, shortfall penalties or credits are handled per your Distributor/Retailer contract; these are not refundable beyond mutual or arbitration-driven adjustments.
Procedure for Claiming a Refund and Communication Validity
(i) Send a written request to support@justforpay.in
(ii) All communication done on email or in written about refund will considered as final and should include all the details related to payment, retailer/distributor Id, date of transaction or payment, and Detailed reason for refund.
(iii) All refund requests, transaction disputes, service cancellations, or any other official correspondence must be sent from the registered email ID associated with the Retailer’s or Distributor’s JustForPay account.
(iv) Any emails sent from unregistered or personal email addresses will not be accepted or processed under this policy.
Review, Verification & Resolution:
(i) Our team will acknowledge receipt within 2 business days and complete verification within 10 business days.
(ii)Approved refunds will be processed within 7 business days of approval, credited to the original payment method.
(iii)In case a refund request is rejected, JustForPay will share a detailed explanation with supporting evidence, clearly outlining the reasons for the rejection to maintain transparency and client trust.
Note: customer is accepting terms & condition and refund policy while registering with us.
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